Refund policy

Return & Refund Policy

Last updated: August 19, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can assist you.

Returns

We accept returns within 30 days of delivery, provided the item meets the return conditions below.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, where applicable.

  • Seals, labels, and protective packaging should remain intact for products that are sold sealed.

  • Proof of purchase or order information may be required.

Certain products may not be eligible for return due to hygiene, safety, or applicable legal restrictions.

Non-Returnable Items

Returns may not be accepted for:

  • Used or opened personal-care or cosmetic products where applicable.

  • Products damaged after delivery due to customer misuse.

  • Items missing original packaging, accessories, or components.

  • Clearance or final-sale products where clearly stated on the product page.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photographs of the item and packaging.

We will review the issue and, where appropriate, offer a replacement, exchange, or refund.

Return Shipping

For approved returns due to a change of mind or other customer preference, the customer is responsible for return shipping costs unless otherwise stated.

If the return is due to an incorrect, damaged, or defective item, we may cover reasonable return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

How to Request a Return

Please contact us at [your email address] with:

  • Order number

  • Customer name

  • Reason for return

  • Photos, if applicable

Do not send a return to the sender address on the package until we provide return instructions.

Contact

For return or refund questions, contact:

Email: [Meratix Store]

Business Name: [shop@meratix.com]