Shipping policy

Shipping Policy

Last updated: October 21, 2026

Thank you for shopping with PawNest. Below is everything you need to know about how and when your order will arrive.

Shipping area

We currently ship to addresses within the United States (including APO/FPO addresses where carriers allow).

Shipping cost

Free tracked shipping on all orders.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive an email confirmation when your order is placed and another with tracking when it ships.

Delivery time

Most orders arrive within 7–14 business days after processing. Some items ship from our US warehouse and may arrive sooner. Our products ship from partner warehouses, so if you order more than one item, they may arrive in separate packages.

During peak seasons (Black Friday through the holidays), carrier delays can add a few extra days. For holiday gifts, we recommend ordering by December 5.

Tracking

Every order includes a tracking number. Tracking may take 2–5 days to show updates after you receive it.

Lost, delayed or damaged packages

If your order hasn't arrived within 20 business days, or arrives damaged, contact us at shop@meratix.com with your order number (and photos for damaged items). We will send a replacement or issue a full refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering and we'll do our best to update it before it ships.